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If enabled for your account, you can create a custom rule that determines whether ContactWorld records a call based on the outbound, or dialed, number.
The custom rule that you create takes precedence for individual calls over your default ContactWorld account settings. You can use this feature in various ways depending on how your Salesforce org is set up.
Your custom
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rule applies to all outbound calls, whether they were initiated using Connect, Click to dial or the Make Call button in ContactPad.
To automate outbound call recording,
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create a custom Apex class that implements the NVMContactWorld.ICustomValueProvider interface and defines the GetCustomValue method. Your GetCustomValue method must describe the logic that determines whether or not to record the call for a given number, and return a String object that tells ContactWorld the outcome.
| Note |
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| When using this feature you should make sure that your default account configuration complies with any regional legislation. |
To create the custom class,
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familiarize yourself with creating Apex classes in Salesforce. For information on creating Apex classes, see Salesforce help.
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| borderColor | #eeeeee |
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| bgColor | white |
| titleColor | white |
| borderWidth | 1 |
| titleBGColor | #0367a0 |
| borderStyle | solid |
| title | Progress |
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NVMContactWorld.ICustomValueProvider interface definition
global interface ICustomValueProvider {...