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The dynamically selected callback numbers take precedence for individual calls over both the callback number defined by your agent in ContactPad and your account's default callback number unless you have the feature "Allow agents to override auto presented callback number" enabled.
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- To use a callback number, that number must be configured and available for your account. To add a new callback number to use with your account, contact support.
- If enabled for your account, when you set a default callback number for outbound calls in ContactPad, ContactWorld presents this number instead of the dynamically selected callback number. To use the dynamically selected callback number, in the Callback Number list in ContactPad, click --Auto--. For information about setting a default callback number, see Setting the default callback number for outbound calls.
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