The ContactWorld Auto Call Recording user permission set gives access to objects, fields, and Apex classes enabling agents to use prefix- and field-based call recording. The permission set gives agents read only access to the required mappings objects. A supervisor or Salesforce administrator is responsible for creating and editing the mappings. For more information about prefix- and field-based call recording, see Configuring prefix-based call recording and Configuring field-based call recording.
Object Permissions
| Read | Create | Edit | Delete | View All | Modify All | ||
|---|---|---|---|---|---|---|---|
| Callback Prefix Mapping |  |  | | |
| | |
| Field-Based Callback Number Mapping | | | | | | |
Field Permissions
...
| Read | Edit | |
|---|---|---|
| Callback Prefix Mapping | ||
| Call Recording Enabled | | |
| Field-Based Callback Number Mapping | ||
| Call Recording Enabled | | |
| Value | | |
Class Permissions
| Class name | Visibility |
|---|---|
| CallRecordingByNumberPrefix | |
| SelectCallRecordingByField | |
Tab Permissions
| Tab name | Visibility |
|---|---|
| Callback Prefix Mapping | |
| Field-Based Callback Number Mapping | |