...
A task record includes the following information:
| Field | Description |
|---|
| Assigned To | The last agent that dealt with the call. |
| Status | The status of the call is always Completed. |
| Call Type | Inbound or outbound. |
| ContactWorld Number | The number that the customer dialed. |
| Service Name | The name of the service associated with the dialed number. |
| Customer Number | The caller's telephone number. |
| ACD | The applet that routed the call to the agent. |
| CW Call Start Time | The start time of the call. |
| CW Call End Time | The end time of the call. |
| Call Duration | The duration of the call. |
| Due Date | The date when the call ended (in the agent's timezone). |
The task record also contains information that the agent or agents add during the call. For information on adding information to tasks, see Logging a call during the call. Multiple interaction events—such as the initial delivery of the call to the agent, and the transfer of the call to another agent—that occurred during the call are logged along with any information that the agent added during those events. The events and information added in the notes field appear in the Call Notes section.
...
| Note |
|---|
- You can also manually create a task record to log a call from various Salesforce records, including Leads, Contacts, and Accounts.
- If you currently use Salesforce Interaction Logs to log calls, Salesforce creates an additional task record when the call ends. ContactWorld adds the unique ID of the call (the call GUID) to this additional task record to link this and the original task together. You can choose to keep the duplicate tasks or merge them using custom workflow.
|
| Panel |
|---|
| borderColor | #eeeeee |
|---|
| bgColor | white |
|---|
| titleColor | white |
|---|
| borderWidth | 1 |
|---|
| titleBGColor | #3a88c8 |
|---|
| borderStyle | solid |
|---|
| title | In this section |
|---|
|
| Child pages (Children Display) |
|---|
|
|
| Style |
|---|
div#children-section.pageSection
{
display:none;
} |