How do I dynamically select the announcement to play to each caller?
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Currently the described functionality works only in a combination with a dedicated Amazon Simple Storage Service (S3) storage area of NewVoiceMedia to serve as file storage source.
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If enabled for your account, you can customize the announcement or announcements that a Data Announcer applet plays to each caller. The Data Announcer uses a value or values in a data source to identify the audio file or files to play.
To configure this feature, perform the following tasks:
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Insert excerpt _ExcerptCustomAudioFiles _ExcerptCustomAudioFiles nopanel true - Ensure that you have a data source that contains the appropriate value or values available to the Data Announcer. The value or values in the data source must match (including the case) the file name or names of the appropriate audio file or files; multiple values must be comma-separated. You can also use relative paths rather than just file names if the audio file is stored within a folder.
You can populate the data source using an applet, such as a Data Retriever applet, IVR Collect Digit String applet, or IVR Set Menu Digit String applet, or use an existing data source; by default, all calls have the following data sources available: Call Guid, CLID, Dialled Number, and Language.Insert excerpt _ExcerptDataSourceApplets _ExcerptDataSourceApplets nopanel true - In the same interaction plan as your data source, create a Data Announcer applet.
In Announcement Type, select Audio File. In Announce From, select the data source that contains the required value or values. For more information about the Data Announcer applet, see Data Announcer applet.
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