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When you create a single Dial List, you can assign the Dial List to multiple agents. These agents may not be the owners of the objects that the contained Dial Entries represent. From version 3.3.3 of Connect, you can create Dial Lists for individual agents and those Dial Lists contain Dial Entries that represent only objects that the agents own. In addition, you can create multiple Dial Lists for different agents at once, saving time if you have a large team of agents needing Dial Lists with the same settings.
When you create Dial Lists using this method, the resulting Dial Lists are dynamic Dial Listscreated using a filter are either static or dynamic. For information about dynamic Dial Lists, see Dynamic Dial Lists.
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