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From ContactWorld version 2.8.3 in Salesforce, if enabled for your account, you can create a custom rule that determines whether ContactWorld records a call.

The custom rule that you create takes precedence for individual calls over your default ContactWorld account settings. You can use this feature in various ways depending on how your Salesforce org is set up.

Your custom rules applies to all outbound calls, whether they were initiated using Connect, Click to dial or the Make Call button in ContactPad.

To automate outbound call recording, you must create a custom Apex class that implements the NVMContactWorld.ICustomValueProvider interface and defines the GetCustomValue method. Your GetCustomValue method must describe the logic that determines whether or not to record the call for a given number, and return a String object that tells ContactWorld the outcome.

To create the custom class, you must be familiar with creating Apex classes in Salesforce. For information on creating Apex classes, see Salesforce help.