You can make various changes to a Dial List—you can activate the list, change the list's mode and filter settings, and so on.
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When editing an individual Dial List that was created using the Multiple Lists feature, Owner ID appears as a filter field in the Filter By Fields section. You must not edit or remove this field unless you explicitly want to remove the Owner ID filter for the list. If you created the Dial List using the Multiple Lists feature in a version of ContactWorld prior to 17.114, Owner ID appears as a filter field in the Filter By Fields section with no value. To save the Dial List you must select the correct value for Owner ID, unless you explicitly want to remove the Owner ID filter for the list. If you want to update the filters for all individual Dial Lists created using the Multiple Lists feature, depending on the number of Dial Lists, your best option might be to delete the lists and start again. For information about creating multiple individual Dial Lists, see Creating multiple individual Dial Lists for agents. |
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How do I edit custom fields on a Dial List?
The default edit page for a Dial List enables you to modify filters and sort order for lists. This page does not use the standard Salesforce page layout and does not contain any custom fields you might have added to your Dial List object. If you need to edit a custom field, override the default edit page with the standard Salesforce.com page.
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