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When creating your new class, you must declare both the class and the method as global so that the CW4SF package can access the class and invoke the method. When you have created your class, you must ensure that CW4SF uses the class. For information on configuring this feature, see Enabling see Configuring custom settings for advanced features. |
CW4SF validates the value returned by the GetPresentedClid method according to the following rules:
- if a null value is returned, the Click to dial call continues and CW4SF uses the agent's default callback number, if set, or the account's default callback number
- if a non-null value is returned but the value is not configured as a callback number for the account, the agent receives an error message
- if a non-null value is returned and the value is configured as a callback number for the account, but that callback number is restricted from the agent, the agent receives an error message
- if a non-null value is returned and if the value is configured as a callback number for the account and that callback number is not restricted from the agent, the Click to dial call continues, and the value is used as the callback number for the call
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| In our first example, the presented callback number is stored in and retrieved from a custom field, called ClickToDialPresentedClid, on an Account object. Firstly we created an Account object field called ClickToDialPresentedClid. For information on creating custom fields, see Salesforce help. |
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Secondly, we created a new Apex class called SelectPresentedClidForContactByAccount: | Code Block |
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| global class SelectPresentedClidForContactByAccount implements NVMContactWorld.ISelectPresentedClid{
// The clickToDialResult parameter contains the response string from the Salesforce ClickToDial event.
// Salesforce passes the clickToDialResult parameter to us:
// for example '{number: "07890123456", objectId: "0032000001FTGSo", object: "Contact"}'
// Find more information at: https://www.salesforce.com/us/developer/docs/api_cti/Content/sforce_api_cti_onclicktodial.htm
global String GetPresentedClid(String clickToDialResult){
Map<String,Object> clickToDialResultMap = (Map<String,Object>)JSON.deserializeUntyped(clickToDialResult);
String contactId = (String)clickToDialResultMap.get('objectId');
Contact c = [SELECT Id, AccountId FROM Contact WHERE Id = :contactId];
Account a = [SELECT Id, ClickToDialPresentedClid__c FROM Account WHERE Id = :c.AccountId];
String presentedClid = a.ClickToDialPresentedClid__c;
return presentedClid;
}
} |
When an agent clicks to dial a number in a contact record, CW4SF runs our GetPresentedClid method in the SelectPresentedClidForContactByAccount class, which implements the ISelectPresentedClid interface. The GetPresentedClid method performs the following tasks: - receives the details (
clickToDialResult) of the Click to dial event - uses the
objectId from clickToDialResult to identify the contact record from which the agent initiated the call - locates the record for the account to which the contact belongs
- returns the number from the custom field (
ClickToDialPresentedClid__c) on the account record
CW4SF uses the returned number as the callback number. The number appears both in ContactPad and on handset of the person that the agent has clicked to dial. |
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