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- Log in to ContactWorld as an Administratora supervisor. For information on logging in to ContactWorld, see Logging in to ContactWorld.
- If you are the administrator supervisor of multiple accounts, select the account that you want to access IVR Data Collector for, and click Select.
From the ContactWorld homepage, move your mouse pointer over the menu icons on the left of the page.
Section Column width 60% In the menu that appears, click IVR Data Collector. IVR Data Collector appears.
Column width 40% - In the Number to Configure list, click the number you want to add friendly names for. Click Configure Data. Digit 0 to Digit 31, String 0 to String 31, and Audio 0 to Audio 31 fields appear.
In a currently unused IVR slot field (that is, an empty field), type a memorable and appropriate friendly name for that slot.
Section Column width 60% For example, type "Customer satisfaction" in Digit 0, "Customer number" in String 0, or "General feedback" in Audio 0. Repeat for all IVR slots you want to use.
Column width 40% - Scroll down until you see Update IVR Friendly Names. Click Update IVR Friendly Names. Update IVR Friendly Names appears.
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