Page Comparison

How do I add a new short code?

An agent can dial a short code to make a call or to transfer a caller to another number using their ContactPad. For information on making outbound calls, see Making an outbound call. This feature is useful if agents frequently call or transfer callers to a particular number. You must assign a short code to the destination number.

...

1. Log in to ContactWorld and go to System Settings. For information on accessing System Settings, see Editing System Settings.
2. At the bottom of the page, click Click the Short Code Directory tab. The short code sections appear.In the top section Short Codes area appears.
   Image Added
   

3. In Add New Shortcode, provide the following information:

   Field	Description	Example
   Name	The name used to identify the short code. You can only use alphanumeric characters.	ACME Phones
   ShortCode	The short code that an agent can dial to call or transfer a call to the destination number. Maximum of 15 digits.	12345
   Destination	The number that the short code routes the call to. The destination number can be any telephone number.	01832 573829 +441832573829

4. Click Add ShortCode. The short code appears in the list of existing short codes Existing Shortcode(s) area.

To delete a short code, select the check box alongside the short code you want to delete. Click Delete ShortCode. The short code is removed from the list of existing short codes.

...