Page Comparison

If you are a new ContactPad agent, and have received a Welcome email, you must log in to ContactPad using a password. For more information, see Logging in to ContactPad using a password.

If you are an existing ContactPad agent and have received a password reset email, you must log in to ContactPad using a password. For more information, see Logging in to ContactPad using a password.

If you are an existing ContactPad agent and have been notified that you have been migrated to a new login system, you must log in to ContactPad using your PIN as a password. For more information, see Logging in to ContactPad using a PIN.

If you are a new ContactPad agent, and have received a PIN, you must log in to ContactPad using your PIN. For more information, see Logging in to ContactPad using a PIN.

...

How do I log in to ContactPad?

To use ContactPad you must log in as an agent. You can either log in to ContactPad directly, or through ContactWorld.

• If you log in to ContactPad directly and the login screen displays Account, ID, and PIN fields, type your account name, agent ID number, and PIN into the relevant fields.
  Image Added
  Click Login.

• If you log in through ContactWorld or see only Username and Password fields in the ContactPad login screen, provide the following information:

  Section

  Column width 60% In Username, type your username. Info If you have previously logged in using your account name, agent ID and PIN, your username is your account name followed by an underscore (_) and then your agent ID number. For example, YourCompany_1234. Otherwise you will have received your username in your welcome email. In Password, if you have previously set a password, type your password. Otherwise use your PIN. Info The first time you log in to ContactPad with a password, you must set a password for your account. For information about setting your password for the first time, see Setting a password for ContactPad. After you have chosen a password, you can log in to ContactPad using that password. If you have forgotten your password, your password has expired, or you have locked your account, you must reset your password. For information about resetting your password, see Resetting your ContactPad password. Column width 40% Image Added

  Click Login.

  If you use a PIN but your account has been upgraded to use passwords instead of PINs, the following message appears. You must set up a password before you can continue logging in. For information about setting a password for the first time, see Setting a password for ContactPad.

  Image Added

div#children-section.pageSection
{
display:none;
}