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Excerpt

The Data Router applet makes dynamic routing decisions. The applet compares a value held in a data source with a value that you specify in the applet, using the operator that you also specify in the applet. If the comparison is true, then the applet routes the call accordingly. If the comparison is not true, the applet routes the call elsewhere. You can use the Data Router applet to route calls based on information returned from Data Retrievers earlier in the call plan, for example, route the call based on the value of a Salesforce field.

Note
If you plan to route a call based on the value of a Salesforce field, the data type of this field cannot be Formula.
You can specify multiple rules; the call is routed to the applet of the first matching rule. We recommend that you specify a maximum of 50 rules. If you need more rules, you can chain multiple Data Router applets together—when you specify the 50th rule, select another Data Router applet in the If rule does not match, route to field.

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