From version 2.4 of ContactWorld for Salesforce (CW4SF), if enabled for your account, you can configure CW4SF to dynamically select a callback number. The dynamically selected callback number takes precedence for individual calls over both the callback number defined by your agent in ContactPad and your account's default callback number. For information on callback numbers, see Callback numbers.
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To use a callback number, that number must be configured and available for your account. To add a new callback number to use with your account, contact support. |
You can use this feature in various ways depending on how your Salesforce org is set up. To override callback numbers, you must create a custom Apex class that implements the NVMContactWorld.ISelectPresentedClid interface and defines the GetPresentedClid method. The GetPresentedClid method describes how CW4SF can generate or locate the callback number. CW4SF can then present this number as the callback number.
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