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For information about user types, see User types in Connect.
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|---|---|---|
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| Before you can configure supervisors and agents to use Connect, you must enable the agent to use ContactPad in Salesforce. For information, see Enabling an agent to use ContactWorld in Salesforce. |
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In addition, you must enable each individual agent to make outbound calls. For information on enabling agents to make calls, see Enabling an agent to use the dialerConnect.
Field-level permissions (field-level security)
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