A user's profile determines which page layout or layouts the user sees in different areas of the ContactWorld for Salesforce. You can assign appropriate page layouts to profiles.
From version 2.0 0 of ContactWorld for Salesforce onward, if enabled for your account, Salesforce creates a task record at the end of a call. For information on this change, see Call logging in task records - newrecords—new. To use the new features, you must use the NVM Tasks page layout. To assign the NVM Tasks page layout to user profiles, perform the following steps.
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