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Upgrade the Base Application
To upgrade the Motivate base app from version 5 to version 6, there are two phases prior to continuing with the Post-Upgrade Steps: Upgrade to v6.24.12 followed by Upgrade to the Version 6 Release 4 package.
You should have already been provided with a URL for upgrading the SuMo package, the application on which Motivate is based. Please contact NewVoiceMedia the two URLs for these two phases; please contact CloudApps if you have not received itthem.
To begin the installation process, click on the first URL link for upgrading to SuMo for Salesforce v6.24.12 (or paste the URL into your browser address bar); please ensure that you install this version before attempting to install the SuMo for Salesforce Version 6 Release 4 package.
If you aren't already logged in, you will be re-directed to the Salesforce.com login screen and prompted to enter login credentials for the org into which you wish to install the application. Log in using your System Administrator credentials to begin the installation.
Following a successful login you will be presented with the Package Upgrade screenUpgrade screen.
- Select the Install for Admins Only radio button
- If you would like to see the full details, click on the View Components link and API Access links at the bottom of the screen.
- Click the Upgrade Upgrade button:
The upgrade usually takes several minutes to complete, and you will typically see a message indicating this. In these circumstances you will receive an email notification message once the upgrade has completed. - Repeat the above steps in order to upgrade to the SuMo for Salesforce Version 6 Release 4 package.
Upgrade Motivate
You should have already been provided with a URL for upgrading the Motivate extension package. Please contact NewVoiceMedia if you have not received this.
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