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Used by Configuring Quality Management call recording annotation in Salesforce and Embedding a the call recording player in Salesforce tasks

Excerpt

When an agent makes or receives a call, if call recording is enabled and configured, the agent can record the call. For information about recording calls, see Call recording. Call recordings are stored in Call Recordings within ContactWorld. For information about Call Recordings, see Call Recordings.

To access the call recordings, you must log in to ContactWorld and locate the recording in

the

Call Recordings

module

. Alternatively, you can embed a call recording player in Salesforce task records that are created at the end of calls.