Used by Configuring Quality Management call recording annotation in Salesforce, Embedding a the call recording player in Salesforce tasks and Accessing, scoring and commenting on call recordings using ContactWorld in Salesforce
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You must be logged in to ContactWorld for the Quality Management Call Recording Player or Call Recording Annotation page to be displayed. You must have permissions to view call recordings inside ContactWorld; otherwise, an error indicating that the recording was not found appears. You must have the ContactWorld Agent or ContactWorld Supervisor permission sets in order to view this page; otherwise, a Salesforce permissions error appears. For information about Salesforce permissions, see ContactWorld Agent permissions and ContactWorld Supervisor permissions. |
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