How do I create a single Dial List in which calls are assigned to the agents who own the records that the calls represent?
A single Dial List contains one or more calls that are assigned to one or more agents. By default, you can create a single Dial List in which Connect assigns calls on a first-come, first-served basis. For information about creating a Dial List in which calls are assigned on a first-come first-served basis, see Creating a single Dial List (first-come, first-served). If enabled for your account, you can alternatively create a single Dial List in which Connect assigns calls to agents who own the records to which the calls relate.
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| Your account must also be enabled to create dynamic Dial Lists. For information about dynamic Dial Lists, see Dynamic Dial Lists. |
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How do I see the agents who are assigned to the Dial List and how many calls are assigned to them?
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