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Currently, in User Admin, admin users can assign skills to agents. Agents either have a skill or not. When an interaction that a requires a specified skill arrives in VCC, VCC routes that interaction to any agent with that skill. VCC might assign the interaction to an agent with limited knowledge or experience in the skill, or to an agent who is an expert.
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This indicates that a piece of functionality is now no longer supported. The functionality will continue to work, but no new enhancements or bug fixes will be made (with the exception of security vulnerabilities) and new functionality may not be compatible. We commonly announced the target End of Life date when deprecating. At this stage customers must stop using the mentioned product functionality, and migrate to an alternative.
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