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In your own post-call survey, you can include any number of questions using a combination of the IVR applets (IVR Collect Digit, IVR Collect Digit String, IVR Collect Audio) which store responses to those questions in corresponding data slots. This example uses one of each type of the IVR applets. |
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To create the post-call survey described, perform the following tasks. You create the survey applets in reverse so that you can select the previously created applet in the next applet lists.
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