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Old Version 7

changes.mady.by.user Dawid Wietrzykowski (Unlicensed)

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New Version 8

changes.mady.by.user Helen Griffith

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Audio Options

FieldOptionsDescription
Initial audio data sourceList of available Data Sources

The data source that must, at run time, contain the name of the initial audio file. Vonage Contact Center plays the initial audio file after routing the call to this applet. After Vonage Contact Center plays this file, the caller can leave a message.

Note

If you do not select a data source, Vonage Contact Center uses the announcement you select in Inital generic audio file.


Initial generic audio fileAudio (.wav) file

The audio file that contains the announcement that Vonage Contact Center plays after routing the call to this applet. After Vonage Contact Center plays this file, the caller can leave a message. Vonage Contact Center only plays this file if you do not select a data source in Initial audio data source.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the first announcement.

For information about the format of the audio file, see Recording and preparing audio used in applets.

Note

If you do not upload an audio file, the caller will hear Vonage Contact Center's default announcement.


Confirmation audio data sourceList of available Data Sources

The data source that must, at run time, contain the name of the confirmation audio file. Vonage Contact Center plays the confirmation audio file after the caller leaves a message. Include the following instructions in the message:

  • Press 1 to listen to your recording
  • Press 2 to accept your recording
  • Press 3 to replace your recording
Note

If you do not select a data source, Vonage Contact Center uses the announcement you select in Confirmation generic audio file.


Confirmation generic audio fileAudio (.wav) file

The audio file that contains the announcement that Vonage Contact Center plays after the caller leaves a message. Vonage Contact Center only plays this file if you do not select a data source in Confirmation audio data source.

Include the following instructions in the message:

  • Press 1 to listen to your recording
  • Press 2 to accept your recording
  • Press 3 to replace your recording

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the second announcement.

For information about the format of the audio file, see Recording and preparing audio used in applets.

Note

If you do not upload an audio file, the caller will hear Vonage Contact Center's default announcement.


Silence triggering end of message1 to 10

During a recording, if the caller is silent for the configured time period, in seconds, the recording ends and the 'after' announcement is played. The default is 2 seconds.

Note
Shorter time periods can prematurely end the recording.

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Email Options

FieldOptionsDescription
Recipient emailText

The email address, or addresses, to which the audio file containing the caller's message is sent. Separate multiple email addresses with a comma.

Note

You can include one or more data sources in the email addresses. The data sources are placeholders for the data sources' values at run time. The placeholders are replaced with values before the message is emailed.

Specify a data source placeholder using the following format:

$(DataSource)


Sender emailString in email address format

The email address that the email appears to be sent from.

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SubjectN/A

The subject line of the email containing the voicemail.

Note

You can include one or more data sources in the email addresses. The data sources are placeholders for the data sources' values at run time. The placeholders are replaced with values before the message is emailed.

Specify a data source placeholder using the following format:

$(DataSource)

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Next Applet

FieldOptionsDescription
Next appletList of available appletsThe applet that the call is routed to after the message is accepted.

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