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Category Editor enables supervisors and administrators to view, add, update, copy and delete substitution rules for a profile. You can create substitution rules for a profile even if it does not yet have any categories.

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FieldDescription
Search phraseThe expression you want to look for and replace in a transcript. Use the categorization expression language to define it. Valid expressions need to follow a specified format. For information about writing expressions, see Categorization expression language in Categorization rules.
Words betweenThe number of words that can appear between the specified words in a phrase.
Replace withThe expression you want to replace the string in the Find field Search phrase field with.
Speaker

Who should say the phrase in order for it to match the expression. The options are:

  •  Agent
  •  Customer
  •  Agent or Customer

Each speaker appears with a different icon in the profile tree.

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