For more information about users, see User Admin.Insert excerpt _ExcerptWhatAreUsers _ExcerptWhatAreUsers nopanel true
In the User Admin area of the VCC Admin Portal, you can make multiple changes to one or more users in the account you are logged in to by adding them to the bulk actions box.
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You cannot perform bulk actions on non-voice-function-enabled admin users.
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Adding a single user
To the right of every user is a tab. If the user is voice-function-enabled, or has a supervisor or wallboard license, the icon on the tab is blue and you can click the tab to add the user to the bulk actions box; if the user is an admin user and is not voice-function-enabled, the icon is gray and inactive. To add a single user to the bulk actions box, click the user's blue tab. The user appears in the bulk actions box.
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With the bulk actions expanded, you can make changes to the users in each of the following sections:
- Active/Archived
- License Status
- Agent Settings
- Routing Settings
Permission Settings
Note Permission Settings only appears if at least one of the users in the bulk actions box is a supervisor or wallboard user.
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When you expand the sections, any shared settings are highlighted or are selected in lists. In the following example, all users share a Physical Location and a Virtual Location of the United Kingdom so United Kingdom is selected in both lists. The users have a mixture of National and International settings so the In Country Display setting is not highlighted, and a mixture of telephony regions so no value is selected in the Telephony Region list. All users have the enforced disposition codes feature enabled, but none have WebRTC enabled so these settings are highlighted. All users use the default Outbound Wrap Timeout; a custom, but different, value for Agent No Answer Timeout; a custom and the same value (30 seconds) for Agent Line Busy Timeout; and a mixture of default and custom values for Agent Invalid Number Timeout and Agent Network Issue Timeout. Finally, all have the Sales English skill.
Changing settings
As you change the information in the fields, the fields' borders change to green and blue undo icons appear alongside those fields. The number of changes in each section appears at the top of the section. Additionally, an Apply button appears at the bottom of the bulk actions box and the total number of changes appears alongside the Apply button.
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To cancel your changes in a single field, click the undo icon alongside the field to revert the contents of the field to the saved version.
To cancel all your changes, click Cancel.
Insert excerpt _ExcerptLicenseAndPermissions _ExcerptLicenseAndPermissions nopanel true