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To consult with another party during a call, click Consult. The dialog box that appears contains VBC users along with the VCC agents, queues, and so on. You can identify VBC users by a green doughnut icon. donut icon. If the VBC user is available, the donut is green and the user’s name is in regular type; if the VBC user is unavailable for consulting, the donut is gray and the user’s name appears dimmed.   Continue consulting in the usual way. For information about consulting with another party during a call, see How do I consult with and, optionally, transfer to a third party? in Working with an inbound call.
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