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- In the same interaction plan as your data sources (if using data sources), create a Data Announcer applet.
- In the Announcement Type list, click Text. The Voice and Text fields appear.
- In Voice, define the name of the voice you want to use to announce the text. You can use either a static value or a dynamic value from a data source.
To use a static value, type the name of the voice you want to use.
To use a dynamic value from a data source, type the dollar sign ($). A list of available data sources appears. Click the data source that will contain the required value at run time.
Whether you use a static or dynamic value for the name of the voice, the name must match the name provided by Amazon Polly. The name is case-sensitive. For a list of voices available in Amazon Polly, see Amazon Polly voices.
The Voice field can contain a maximum of 50 characters. - In Text, define the text you want announced.
The Text field can contain text, digits, or a combination. You can include both static values and dynamic values from data sources.
To use a dynamic value from a data source, type the dollar sign ($). A list of available data sources appears. Click the data source that will contain the required value at run time.
The Text field can contain a maximum of 500 characters. - Optionally enable barge-in. If barge-in is enabled, callers can press any key on their telephone keypad to skip the remainder of this announcement and any following announcements. The key that the caller presses is logged and used by the first subsequent applet that uses or collects keypad tones, a Menu Tone applet for example.Select the Enable Barge-in check box to enable barge-in. Clear the Enable Barge-in check box to disable barge-in.
Insert excerpt _ExcerptBargeIn _ExcerptBargeIn nopanel true - In the Routing section, click the applet that Vonage Contact Center routes the interaction to after the Data Announcer applet on success and failure.
- Click Update. Configure the rest of your interaction plan as required.
Now when Vonage Contact Center routes a call through the Data Announcer applet, the caller hears the configured text in the specified Amazon Polly voice.
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