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Excerpt
The Transfer Call applet prompts a caller to enter a number on their telephone key pad. The applet then transfers the call to the applet that the number is mapped to.

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Transfer Audio Options
FieldOptionsDescription
Upload audio file of this transfer announcement...Audio (.wav) file

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement that tells the user to enter a phone number.

For information about the format of the audio file, see Recording and preparing audio used in applets.

Alternative TextTextIf you do not provide an audio file, you can type text that ContactWorld NewVoiceMedia converts to speech. The speech is played when the call is routed to this applet.



 
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Transfer Call No Input
FieldOptionsDescription
Upload an audio file to play when the caller fails to enter a transfer stringAudio (.wav) file

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement that plays if the caller does not enter a number after 5 seconds.

For information about the format of the audio file, see Recording and preparing audio used in applets.

Alternative TextTextIf you do not provide an audio file, you can type text that ContactWorld NewVoiceMedia converts to speech. The speech is played if the caller does not enter a number.
Maximum no input countUnlimited
or
1-10

The number of times the announcement is played when a caller does not enter a number.

Select Unlimited to play the announcement every 5 seconds indefinitely.

Select a number between 1 and 10 to limit the number of times the announcement is played to the number you select.

Maximum no input appletList of available appletsThe applet that the call is routed to after the maximum no input count is reached.



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Transfer Call No Match
FieldOptionsDescription
Upload an audio file to play when the user enter a wrong DTMF stringAudio (.wav) file

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement that plays if the caller enters a wrong number. The announcement plays each time the caller enters a wrong number. A wrong number is a number that is not mapped to an applet.

For information about the format of the audio file, see Recording and preparing audio used in applets.

Alternative TextTextIf you do not provide an audio file, you can type text that ContactWorld NewVoiceMedia converts to speech. The speech is played if the caller enters a wrong number.
Max. No Match count0-10

The number of times the caller can enter a wrong number.

Select a number between 0 and 10 to limit the number of times the caller can enter the wrong number.

Applet to go to after above nbr of no matchesList of available appletsThe applet that the call is routed to after the maximum no match count is reached.



 
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Existing Transfer Call String Mappings

List of configured transfer strings. Using the number that the caller enters on their telephone keypad, the Transfer Call applet routes the call to the applet that the number is mapped to.


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