Using the Queue - Set Priority (QSP) applet you can prioritize calls that arrive at ContactWorldthe NewVoiceMedia platform.
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The applet works in Absolute Priority mode if you are using the ACD applet in skills based routing mode (that is, as a Universal Contact Distributor (UCD)). In Absolute Priority mode, the applet prioritizes calls based on the priority set in the applet. ContactWorld NewVoiceMedia routes a call with a higher priority to an agent before a call with a lower priority. Higher priority calls are prioritized regardless of other settings. Other settings include skills, waiting time, service level agreements, and personal queues.
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