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How do I see system activity?

ContactWorld NewVoiceMedia keeps track of many supervisor activities, such as logging in to ContactWorldthe NewVoiceMedia platform, creating a new agent, changing an agent's states, or creating a new applet in Interaction Architect. For a list of all tracked actions, see Tracked actions. In the System Audit area of ContactWorld of the NewVoiceMedia platform you can view and search these actions.

To view system activity, log in to ContactWorld to the NewVoiceMedia platform and go to the System Audit area of ContactWorld. For information about logging in to ContactWorldthe NewVoiceMedia platform, see Logging in to the NewVoiceMedia platform.

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  • Date/Time. The date and time at which the user performed the action.
  • Account. The ContactWorld The NewVoiceMedia platform account to which the agent belongs.
  • User. The name of the agent who performed the action.
  • Action. The action performed.
  • Data. Specific data relating to the action.
  • IP Address. The IP address of where the action was performed.

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FieldOptionsDescription
Search on criteria

List of criteria types

The type of information to use in your search.

Select User to search actions by user.

Info

Allows up to 50 characters, including letters, numbers, hyphens and underscores.

Select Action to search actions by action.

Select IpAddress to search action by IP address.

Select Data to search actions by data.

Info

Action, IpAddress and Data searches allow you to search for up to 255 characters.


where value

List of search types

The type of search to perform.

Select Matches to perform a case-insensitive search for information. This search returns only the results that match the search criteria exactly.

Select Contains to perform a case-insensitive search for information that includes the search term.

Text

The text to use in your search.

The field allows up to 50 characters (for User type searches) or 255 characters (for other types of searches). Accepted characters include letters, numbers, hyphens, and underscores.

Start date and End dateDate

The date range used to filter search results.

Info

By default, the Start date is one month before the current date and the End date is the current date. If you use a blank start and end date, ContactWorld NewVoiceMedia uses the default values.

If you select a Start date, your search returns information from that date.

Info

If you don't provide a value for State date, information from the date on which your account became active is returned.

If you select an End date, your search returns information up to that date.

Info

If you don't provide a value for End date, information up to the current date is returned.


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