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| Note |
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Numbers assigned to applet transfer strings and to short codes must be unique. For example, you cannot have an applet transfer string of 1234 and a short code of 1234. For information about applet transfer strings, see Transferring a call to an applet Configuring applet transfer strings. |
How do I add a new short code?
To add a short code, perform the following steps:
- Log in to ContactWorld to the NewVoiceMedia platform and go to System Settings. For information on accessing System Settings, see Editing System Settings.
- Click the Short Codes tab. The Short Codes area appears.
In Short Code Mappings, click Add New. A new line appears.
In the newly added fields, provide the following information:
Field
Description
Example
Name
The name used to identify the short code.
Info Name can contain alphanumeric characters and the following special characters:
- underscore (_)
- braces ('(' and ')')
- slash (/)
- apostrophe (')
- ampersand (&)
- period (.)
- plus sign (+)
- colon (:)
- semicolon (;)
- comma (,)
- hyphen (-)
- space ( )
ACME Phones
Short Code
The number that an agent can dial to make a call to, or use to transfer an existing call to, the number defined in the Destination field.
Note The maximum length of a short code is defined in the Length field in the Transfer String Limit section in System Settings. For information about System Settings, see Editing System Settings. The default maximum length is four digits and the absolute maximum is 10. 12345
Destination
The number that the short code routes the call to.
Allowable destinations depend on your account settings:
If non-geographic numbers are enabled for your account, you can provide any telephone number or email address. It is your responsibility to ensure that the value or values you provide are valid.
If non-geographic numbers are not enabled for your account, you must provide a valid telephone number. The telephone number must begin with '01', '02', '03', '0870', and contain no spaces.
01832 573829 +441832573829
- Click Update. The short code appears in the Short Code Mappings area.
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To modify an existing short code, perform the following steps:
- Log in to ContactWorld to the NewVoiceMedia platform and go to System Settings. For information on accessing System Settings, see Editing System Settings.
- Click the Short Codes tab. The Short Codes area appears.
- Make changes to the required short code or short codes as required. Click Update. Your changes are saved.
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