Page Comparison

...

 To configure a friendly name for an IVR slot, perform the following steps:

1. Log in to ContactWorld as a supervisorthe NewVoiceMedia platform as a supervisor. For information on logging in to ContactWorldthe NewVoiceMedia platform, see Logging in to ContactWorldthe NewVoiceMedia platform.
   • If you are the supervisor of multiple accounts, select the account that you want to access IVR Data Collector for, and click Select.
   ContactWorld appearsNewVoiceMedia appears.

2. From the ContactWorld NewVoiceMedia homepage, move your mouse pointer over the menu icons on the left of the page.

   Sectioncolumn

   
   

   width	60%

   In the menu that appears, click IVR Data Collector. IVR Data Collector appears.

   Column

   width	40%

    

   Image Modified

3. In the Number to Configure list, click the number you want to add friendly names for. Click Configure Data. Digit 0 to Digit 31, String 0 to String 31, and Audio 0 to Audio 31 fields appear.

4. In a currently unused IVR slot field (that is, an empty field), type a memorable and appropriate friendly name for that slot.

   section

   
   

   Column

   width	60%

   For example, type "Customer satisfaction" in Digit 0, "Customer number" in String 0, or "General feedback" in Audio 0. Repeat for all IVR slots you want to use.

   Columnwidth40%

   
   

    

   Image Modified
   
   

   Image Modified
   
   

   Image Modified

5. Scroll down until you see Update IVR Friendly Names. Click Update IVR Friendly Names. Update IVR Friendly Names appears.

...