Two main types of user who can perform tasks in ContactWorld the NewVoiceMedia platform are agents and supervisors.
Agents can access ContactWorldNewVoiceMedia's ContactPad. For information on ContactPad, see Getting started with ContactPad. Agents are created by supervisors who have the required level of access.
Supervisors can also access ContactPad, but can perform additional tasks in ContactWorldthe NewVoiceMedia platform. A supervisor has a user type, which determines the account user role they can have in each of the call center accounts they can access. For information on user types, see NewVoiceMedia platform user types.
In turn the account user role determines the ContactWorld NewVoiceMedia platform features that the supervisor can access. For information on account user roles, see NewVoiceMedia platform account user roles.
A supervisor is a ContactWorld NewVoiceMedia platform user, created in the User Access area for ContactWorldof the NewVoiceMedia platform. For information on creating ContactWorld NewVoiceMedia platform users, see Configuring user access.