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- Go to Interaction Architect. For information on accessing Interaction Architect, see Accessing Interaction Architect.
In the Phone Number Configuration section, optionally filter the list of available telephone numbers and named routes. Select the number or named route for which you are creating the interaction plan. Click Display Selection.
Section Column width 60% The Applet List, Applet Manager, Transfer Manager, and Service and Visualization areas appear in the Phone Number Directory section.
Column width 40%Alongside Applet Manager, click Show.
Section Column width 60%
The Applet Manager area expands.Column width 40%To add the new applet, in the Add New Applet list, select the type of applet you want to add. In Name of this Applet, type a unique name for the applet.
Info We recommend that you use a naming convention for your applets, especially for complex interaction plans with many applets. For example, you might prefix your announcement applets with AN, Data Router applets with DR, and ACD applets with ACD or UCD accordingly. Naming applets in this way enables you to find existing applets easily at a later date.
Click Add. The new applet appears.
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