Field | Options | Description |
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CRM Applet Field | List of available CRM fields | The applet tries to route the call to the applet named in the field that you select. Select a field in the CRM database that contains applet names. |
No Match Application | List of available applets | The applet that the call is routed to if the CLID or IVR data do not match the values in Check Against or CRM Applet Field respectively. |
Bad Applet Name Application | List of available applets | The applet that the call is routed to if the matched CRM Applet Field is empty or the applet named does not exist. |
Multiple Name Match Application | List of available applets | The applet that the call is routed to if the IVR data matches multiple records in the CRM system. |