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  • Check CLID. In Check CLID mode, the applet is routed according to whether the caller's CLID is found in the Contact (CRM) database. 
  • Check Additional Customer Field. In Check Additional Customer Field mode, the applet is routed according to whether the IVR slot information matches an existing customer in the CRM database

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Section
Column
width60%
Check CLID
FieldOptionsDescription
Check CLIDSelectDetermines the mode that you use the applet in. Select Check CLID to use the applet in CLID mode. Alternatively select Check Additional Customer Field in the section below to use the applet in Check Additional Customer Field mode.
If CLID WithheldList of available appletsThe applet that the call is routed to if the CLID is withheld.
Column
width40%

 

Check CLID

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