How do I configure Call Recordings permissionspermissions for accessing call recordings and related content?To configure Call Recording permissions for a user, you will need to edit the user's linked account permissions in User Access. For information about editing a user's linked account permissions, see Editing linked account permissions. To give a user access to recordings of calls made to a specific line, add that line to the Line permissions section. To remove a user's access to recordings of calls made to a specific line, remove that line from the Line permissions section. In the Recording Archive section within Full Permission List, the following permissions appear. To enable a permission, select yes. | Permission | Description | Default values |
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| Normal user | Nominee user |
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| View Call Recordings | Controls a user's access to Call Recordings. | Note |
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| View Call Recordings permission must be set to yes for any of the following permissions to take effect. |
| No | Yes | | View Outbound Call Recordings | Controls whether a user listen to outbound call recordings. | No | Yes | | View Screen Recordings | Controls a user's access to the screen recording player. View Screen Recordings is only available if screen recordings are enabled for your account. | No | No | | Delete Call Recordings | Controls whether a user can delete call recordings. If you set Delete Call Recordings to yes, the user can only delete recordings that they have access to. | Note |
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Deleting a call recording deletes an associated screen recording even if the user doesn't have access to view screen recordings. |
| No | No |
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| By default, agent users do not have access to Call Recordings. If enabled for your account, agents may be able to access call recordings, either all recordings in your account or just their own recordings. |
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| title | Conversation Analyzer |
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| | If Conversation Analyzer is enabled for your account, users can access transcripts and categorization results for the call recordings they have access to. If the user is able to delete call recordings, they will delete transcripts and categorization results for any recordings they delete. For information about Conversation Analyzer, see Conversation Analyzer. |
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