...
- Identify coaching opportunities to improve call efficiency
- Record one or two screens, not just browsers or applications
- Understand after call work activities
- Synchronize desktop activity with audio recordings
- Playback multiple screens at once
- Zoom into agents screens
- Download audio and video in a single file
- Identify which calls have just audio and transcription and screen recordings easily
- Store screen recordings securely
- Set permissions on who can view screen recordings
- Centrally control whose screens are recorded
- Link screen recordings to Conversation Analyzer
Virtual Assistant
...