If enabled for your account, when a call has ended—all parties have hung up—you can initiate a named route. All data sources—including Call Guid, CLID, Dialled Number, Language, and Language—associated InteractionOutcome—associated with the call are available to the named route.
...
- Go to Interaction Architect. For information on accessing Interaction Architect, see Accessing Interaction Architect.
In the Phone Number Configuration section, optionally filter the list of available telephone numbers. Select the number for which you are setting the post-call named route. Click Display Selection.
The Applet List, Applet Manager, Transfer Manager, and Service and visualisation areas appear in the Phone Number Directory section.
Alongside Applet Manager, click Show.
The Applet Manager area expands.
- To set the post-call named route, in the Set Post-Call Named Route list, select the named route you want to initiate when the call ends.
- Click Set. The post-call named route is set.
| Info | ||
|---|---|---|
| ||
Within a post-call named route, applicable applets can use the InteractionOutcome data source which contains the outcome of the interaction. For more information, see Interaction outcomes. |