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  1. Log in to the VCC Admin Portal as a supervisor. For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.

    • If you are the supervisor of multiple accounts, select the account that you want to access Interaction Content Search for, and click Select.

    Vonage Contact Center appears.

  2. From the VCC homepage, move your mouse pointer over the menu icons on the left or bottom of the page.
    In the menu that appears, click Interaction SearchInteraction Content Search appears.

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You can now use Interaction Content Search to filter and sort interaction content, as well as annotate and download audio recordings.

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To copy individual interaction GUIDs, click the Copy GUID to clipboard icon to the right of the GUID.:

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To copy multiple GUIDs, select the check box in the applicable interactions' rows. Then click the Copy selected GUIDs to clipboard icon in the top right corner above the results table.:

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How do I delete interaction content?

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