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| Note |
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| Using VBC CXCloud Express or CXCloud Elevate, not all features within each Vonage Contact Center portal area are available. See each area for information about included and excluded features. |
Skill Management
In the Skill Management area of the Vonage Contact Center portal, you can create, edit and delete skills and assign skills to agents.
For information about Skill Management, see Skill Management.
Dashboards
The Dashboards area of the VCC Admin Portal provides an interactive, near real-time display of insights into your Vonage Contact Center account's activity. Dashboards enable you to monitor and improve your customer service and sales experience. Dashboards are made up of various visual components (widgets). Widgets come in the form of tables, charts, bars, lines and so on, and represent past and current activity in the Vonage Contact Center account.
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