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To find out more about the IVR Data Collector, go to IVR Data Collector.
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Interaction Content
Vonage Contact Center can record all inbound and outbound calls. Go to the Call Recordings the Interaction Content area of the VCC Admin Portal to access call recordings for your account. In Call Recordings In Interaction Content you can search and filter recordings based on various details. These details include the number that the caller dialed, the caller’s number, the agent who handled the call, the date of the call, and so on.
For information about Call RecordingsInteraction Content, see Call RecordingsInteraction Content.
System Audit
In System Audit, you can perform the following actions:
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