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If you are upgrading CcontactWorld NewVoiceMedia to the latest version from a version of prior to 16.100, you must perform the following tasks before installing ContactWorld.NewVoiceMedia.

Review your custom settings in Salesforce

1. Go to Setup in Salesforce.
2. On the left-hand side of the Salesforce window, in the Quick Find field, type 'Custom Settings'.
3. In the filtered list of items, click Custom Settings. Custom Settings appears.

4. Locate the item in the list with the following values:

   Label	Namespace Prefix
   Settings	NVMContactWorld

   To the left of the item, click Manage. The default or existing settings appear.

5. Click Edit.
6. In the ContactWorld URL field ensure that the URL is https://cloudx.contact-world.net, where cloudx is replaced with the cloud you are using.

7. Ensure that you have the values in the ContactWorld Account Key and ContactWorld API Authentication Token fields. If these settings are empty, generate an API authentication token and use your token and key values in the ContactWorld Account Key and ContactWorld API Authentication Token fields. For information about generating an API authentication token, see Getting your account key and API authentication token.In Flags, type USE_WEB_API_FOR_INTERACTIONS.

8. Click Save.

Review your Remote Site settings in Salesforce

For information about creating and editing remote sites, see Creating a Remote Site for NewVoiceMedia Vonage Contact Center in Salesforce.

Assign users to Salesforce permission sets

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