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- In the same interaction plan as your data sources (if using data sources), create a Data Announcer applet.
- In the Announcement Type list, click Text. The Voice and Text fields appear.
In Voice, define the
name of thevoice you want to use to announce the text. You can use either a static value or a dynamic value from a data source.
the name of
To use a static value, typethe voice you want to use.
the name of
To use a dynamic value from a data source, type the dollar sign ($). A list of available data sources appears. Click the data source that will contain the required value at run time.
Whether you use a static or dynamic value forthe voice,
the nameit must match the
namevoice ID provided by Amazon Polly. The
namevoice is not case-sensitive. For a list of voices available in Amazon Polly and their IDs, see Voices in Amazon Polly.
Note title Neural voices We only support standard voices; neural-only voices are not supported. For information about neural voices, see NTTS Speaking Styles. The applet validates the voice when you click Update.
The Voice field can contain a maximum of 50 characters.- In Text, define the text you want announced.
The Text field can contain text, digits, or a combination. You can include both static values and dynamic values from data sources.
To use a dynamic value from a data source, type the dollar sign ($). A list of available data sources appears. Click the data source that will contain the required value at run time.
The Text field can contain a maximum of 500 characters. - Optionally enable barge-in.
Insert excerpt _ExcerptBargeIn _ExcerptBargeIn nopanel true - In the Routing section, click the applet that Vonage Contact Center routes the interaction to after the Data Announcer applet on success and failure.
- Optionally, you can validate the audio.
Insert excerpt _ExcerptValidateAudio _ExcerptValidateAudio nopanel true - Click Update. Configure the rest of your interaction plan as required.
Now when Vonage Contact Center routes a call through the Data Announcer applet, the caller hears the configured text in the specified Amazon Polly voice.
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