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changes.mady.by.user Dawid Wietrzykowski

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changes.mady.by.user Helen Griffith

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  1. Create an ACD applet. For information on creating an applet, see Creating an applet. A new ACD applet appears.

  2. In Behaviour Type in the ACD section, click Skills Based.

    The ACD page refreshes and ACD only sections are unavailable. The ACD applet is now a UCD applet.

    Skills based routerImage RemovedClick the equal call allocation mode that you require in the Equal Call Allocation Mode list.
    Equal call distributionImage Removed
  3. Configure the UCD applet as required. For information about the fields in the applet, see Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet.
  4. To save your changes, click Update.

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