The ContactWorld Auto Presented CLID user permission set gives access to objects, fields, and Apex classes enabling agents to use prefix- and field-based callback numbers. The permission set gives agents read only access to the required mappings objects. A supervisor or Salesforce administrator is responsible for creating and editing the mappings. For more information about prefix- and field-based callback numbers, see Configuring prefix-based callback number selection and Configuring field-based callback number selection.
Object Settings
Callback Prefix Mappings
Tab Settings
Available | Visible |
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Object Permissions
Read | Create | Edit | Delete | View All | Modify AllCallback Prefix Mapping | |
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Field Permissions
Field name | Read | Edit |
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Presented Callback Number | ![]() | ![]() |
Field-Based Callback Number Mapping
Tab Settings
Available | Visible |
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Object Permissions
Read | Create | Edit | Delete | View All | Modify All |
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...
Field Permissions
Field name | Read | Edit |
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Presented Callback |
Number | ![]() | ![]() |
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Value | ![]() | ![]() |
Apex Class
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Access
Class name | VisibilityEnabled |
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NVMContactWorld.SelectPresentedCLIDByNumberPrefix | ![]() |
SelectPresentedCLIDByField | ![]() |
Tab Permissions
Tab name | Visibility |
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Callback Prefix Mapping | ![]() |
NVMContactWorld.SelectPresentedCLIDByField | ![]() |