The ContactWorld Auto Call Recording user permission set gives access to objects, fields, and Apex classes enabling agents to use prefix- and field-based call recording. The permission set gives agents read only access to the required mappings objects. A supervisor or Salesforce administrator is responsible for creating and editing the mappings. For more information about prefix- and field-based call recording, see Configuring prefix-based call recording and Configuring field-based call recording.
Object Settings
Callback Prefix Mappings
Tab Settings
Available | Visible |
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Object Permissions
Read | Create | Edit | Delete | View All | Modify All |
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Field
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Permissions
Field name | Read | Edit |
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Call Recording Enabled |
Field-Based Callback Number Mappings
Tab Settings
Available | Visible |
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Object Permissions
Read | Create | Edit | Delete | View All | Modify All |
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...
Field Permissions
Field name | Read | Edit |
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Call Recording Enabled |
Value |
Apex Class
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Access
Class name |
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Enabled | |
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NVMContactWorld.CallRecordingByNumberPrefix |
Tab Permissions
NVMContactWorld.SelectCallRecordingByField |