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Agents API has the following resources:

  • Presence definitions. Presence definitions represents list of available definitions that the agent can move to. A presence definition contains information including its guid (the unique identifier for the presence), presence category information and the description.

  • Presence. Presence represents status of the agent. A presence contains information including userId (the unique identifier for the user), updated the time that user transitioned to the presence and Presence definition. You can currently request a single presence and a subset of up to 50 presences.

Note
titleUnique identifiers
To request one or more presences, you must know the users’ unique identifiers (GUIDs). These are available within the User Admin API.