The GET /users/by/agentDisplayId/{agentDisplayId} endpoint returns the agent user matching the agent ID provided.
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Parameters
The endpoint accepts the following path parameter:
agentDisplayId
Type | Required | Example |
|---|---|---|
| String | True | 123 |
The unique ID of the required agent user.
Responses
Responses contain the requested agent user object.
Successful response
Successful requests return a 200 Success code and the requested agent user.
Example response
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{
"username": "agent",
"name": "Agent User",
"email": "agent@vonage.com",
"userId": "8e22b1fe-d2ea-403d-8c03-50eb21188e79",
"lastLoginTime": "2021-08-26T07:37:55.465Z",
"active": true,
"ssoExternalId": "exampleSso",
"userAccountConfiguration": {
"role": "Agent",
"actAsAgent": true,
"agentConfiguration": {
"agentDisplayId": "123",
"webrtc": true,
"enforcedDispositionCodes": false,
"transcribeCalls": true,
"screenRecording": false,
"callParking": true,
"salesCadence": false,
"outboundAutoanswer": true,
"inboundAutoanswer": true,
"outboundWrapUp": 100,
"backToReadyAfterNoAnswer": 100,
"backToReadyAfterLineBusy": 90,
"backToReadyAfterInvalidNumber": 80,
"backToReadyAfterNetworkIssue": 5,
"callRatingFrequency": 56,
"location": "GB",
"telephonyAddress": {
"telephoneAddress": "800100",
"telephonyExtension": "44",
"outboundTelephonyRegion": "ab6fd03e-de5a-41fb-9ad8-0e9fcb39f827",
"nationalDisplay": true,
"virtualLocation": "PL"
},
"capacity": {
"isAgentLevel": false,
"live": 60,
"nonlive": 15,
"semilive": 75
},
"associatedUsers": [
{
"username": "supervisor_vbc",
"applicationType": "VBC"
}
]
}
}
} |
where:
Insert excerpt _ExcerptAPIUserObject _ExcerptAPIUserObject nopanel true