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used by Getting a bearer access tokenHow to use your bearer access tokenMaking a callRetrieving the call detailControlling call recordingRetrieving agent state statisticsRetrieving inbound call statisticsRetrieving inbound call statistics—INTERNAL onlyRetrieving outbound call statisticsGetting agent detailsQuerying agent availabilityQuerying agent availability for a specific agent, interaction type and directionSetting disposition code for the call

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Note

Most URLs in the example code use the following values:

  • ***. To access the API for your region, replace *** with the correct subdomain for your region:
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  • a1b2c3d4e5. The value represents the Vonage Contact Center account on which the API request is run. To run the API request on your account data, you must replace a1b2c3d4e5, where used, with your account's API key. For example, if your API key is mtovfiliti3, use mtovfiliti3 in place of a1b2c3d4e5.
  • <ACCESS_TOKEN>. The value represents a bearer access token which you must use to validate every request. Replace <ACCESS_TOKEN> where used with your bearer access token. For information about getting a bearer access token, see Getting a bearer access token.


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